BONUS POLICY
Bonus Terms
We may offer bonuses and special offers from time to time (which are subject to this Bonus Policy, the Terms of Service, and any promotion-specific terms and conditions made available to you (“Promotion Terms”).
In the event of a conflict between the terms set in the Bonus Policy, the Terms of Service and/or the Promotion Terms, the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.
This Bonus Policy comprises of the:
This Bonus Policy comprises of the:
General Rules
Casino Bonus Terms
Sports Bonus Terms
General Terms Which relate To All Bonuses, Promotions and Special Offers (Whether on The Casino Products or Sports Products)
All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number (e.g. if you play with us or register with us in the United Kingdom debit card or for all other players debit card or credit card) or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).
Bets placed on the sport product or any roulette game will not count towards your wagering requirement for your casino bonus. Bets placed on the casino products will not count towards your wagering requirement for your sport bonus.
You will only be able to participate in any special offers and/or bonuses offered by us if you have deposited at least £10 of real money into your player account.
We may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer.
Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
Please note that we will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
- receive or accrue the relevant bonus;
- fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
- use, access or retain any bonuses already received or accrued,
except where the relevant players(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable us to comply with our legal and/or regulatory obligations.
Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
their deposit balance,
winnings from wagers made with funds in that deposit balance; and
winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where we are required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).
Casino Bonus Terms
The bonuses offered by us for our casino products will be subject to the following rules:
Karamba Welcome Bonus – 100% bonus on your first deposit up to £50 Unless otherwise stated. This bonus only applies for deposits of £10 or higher! All you need to do is just deposit the money in your Karamba account and you will receive this bonus instantly!
For example:
Deposit £10 get £10, play with £20.
Deposit £20 get £20, play with £40.
Deposit £50 get £50, play with £100.
The “Welcome bonus” terms & conditions:
The “Welcome Bonus” is limited to one bonus per household.
You must not have previously deposited on this website.
You must not have received any other welcome bonus from the website.
We or members of our corporate group operate a number of casino websites (“Aspire Websites”) and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites. For a list of Aspire click here.
The Welcome Bonus may not be used in conjunction with any other bonus, promotion or offer.
The Welcome Bonus must fulfill the wagering requirements within 21 days of being credited to your player account, otherwise you shall forfeit the Welcome Bonus and any winnings generated by such bonus.
Wagering Requirement: The Welcome Bonus must be wagered a minimum of 35 times the sum of your Welcome Bonus granted before cashing out the Welcome Bonus and any winnings generated by the Welcome Bonus
For example:
Deposit £10 get £10, wager is £350 to cash out.
Deposit £20 get £20, wager is £700 to cash out.
Deposit £50 get £50, wager is £1.750 to cash out .
As a result of technical reasons and/or our obligations under applicable law and/or regulation, you may not receive a Welcome Bonus and you may need to personally request it. If you have not received your automatic Welcome Bonus after making the required real money deposit, please contact our support team. This can be done online while you are playing (click the “online support” button), or by emailing us at . Just remember to state your username.
Spins Bonus
All spins credited to your player account must be used within 1 day from when the spins are credited to your player account. Unused spins will be removed from the player account thereafter.
Winnings generated by the spin bonuses are considered as a bonus and must be wagered before any winnings can be cashed out. The bonus generated by the spins is calculated as the total value of the winnings received through the use of the spins.
Winnings generated by the spin bonuses must be wagered 50 times before any winnings relating to such are cashed out.
Unless otherwise stated in the Promotion Terms and/or in this Bonus Policy, any and all bonus(es) generated by the spin bonuses shall be subject to the standard bonus policy detailed hereby.
Winnings from spins are granted only after you have finished playing all of your spins which generated such winnings.
Winnings received through the use of a spin bonus shall not exceed £100. Any winnings generated by the spin bonus which exceeds the £100 maximum, shall be forfeited by you . Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy.
Players, who must deposit real money funds in order to receive spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering the deposit amount will lose the spins generated from the relevant deposit or if used, any winnings received from the spins.
Restrictions Regarding Casino Bonuses
Unless otherwise stated in this Bonus Policy, the Promotion Terms, competition or special offer, all bonuses and any winnings generated by such bonuses may only be cashed out after you have made at least one real money deposit and you have wagered at least 35 times the bonus received – for example you must wager £350 before cashing out if you have received a bonus of £10.
Wagering on different casino games will contribute differently towards your wagering requirements. Please see here to find out how wagering on different casino games contributes to the wagering requirements.
For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account.
For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account.
Only wagers made from your bonus balance, will contribute to the fulfillment of the wagering requirements.
Deposits made to generate a bonus may be withdrawn before the wagering requirements have been fulfilled. However, if this occurs, the relevant bonus and its associated winnings will be removed from the player’s account. Players must contact support in order to withdraw their deposit which has generated the bonus.
Winnings received through the use of a bonus where no deposit is required to generate such bonus shall not exceed £100. Any winnings which are made with such bonus which exceeds the £100 maximum, shall be forfeited by you. Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy.
Winnings received through the use of the bonus, where no deposit is required to generate such bonus and as such must be wagered 50 times before any winnings relating to such are cashed out.
The use of bonus funds purely to progress through the bonus stages is prohibited. This includes but is not limited to games such as The Wish Master, Cloud Quest, Tower Quest, Pearls of India – can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master” with an active bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.
When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0,50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill and placed single bets equal to or greater than £2,50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.
Additional Bonuses
(i) Daily Bonuses: All daily bonus winnings are capped at £200 maximum unless otherwise stated.
(ii) Deposit Match Up Bonus: Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.
(iii) Cash Back Bonus:
Cash back bonuses are a percentage of house winnings which are then paid to a player.
Cash back bonuses are only paid once a promotion has ended.
Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed £200.
Cash back bonuses that do not require a deposit, cannot exceed £200.
(iv) Bonus Codes:If a bonus code is not correctly entered during the required deposit (iv) transaction, you will not be eligible for the bonus associated with that bonus code.
Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).
Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.
No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cash out has been either processed or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s players account.
Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.
Your Ability To Remove A Bonus From Your Bonus Balance
You may at any time remove a single bonus from your bonus balance. However you can’t remove the following from your bonus balance:
a bonus, if you have received such bonus at least thirty days prior to the date you wish to remove the bonus;
Spin Bonus
a bonus that you have used to place a bet with
You may at any time choose to remove all of you bonuses from your bonus balance.
Please note: If you exchange your loyalty points to receive a bonus and you choose to remove such bonus from your bonus balance, such loyalty points will not be returned to you.
We are committed to “CARE” – Customers Are Really Everything. Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact us. Just click on Contact Us
Sports Bonus Terms
Welcome offer Sport
You must not have received any other welcome bonus from the website.
We or members of our corporate group operate a number of casino websites (“Aspire Websites”) and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites. For a list of Aspire click here.
The Welcome Bonus may not be used in conjunction with any other bonus, promotion or offer.
Free Bet Tokens
A free bet stake will not be included in any winnings and it cannot be exchanged for real money or any other bonuses.
A Free Bet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.
Free Bet Tokens must be used within 30 days of being credited to the player account. Unused Free Bet Tokens will be removed from the player account after this period.
Free Bet Tokens do not count towards any wagering requirements.
A Free Bet Token cannot be split. If you choose not to use the full amount of your Free Bet Token, the remaining amount will be forfeited by you. For example, if a £10 Free Bet is used for a £5 bet, then the unused £5 of the Free Bet Token shall be forfeited.
The value of the Free Bet Token will not be included in any winnings derived from use of the Free Bet Token.
Unless specifically stated otherwise, any winnings received from a Free Bet Token will be credited to your player account, and is available for cash out in accordance with our Withdrawal policy.
A Free Bet Token shall only be available for use on specified bet types, sports, leagues, markets or events – all as stated in the specific Promotion Terms or on the website.
If you make a bet which contributes to your eligibility to receive a Free Bet has been cancelled, we shall remove such Free Bet from your player account.
If you make a bet which contributes to your eligibility to receive a Free Bet Token and the bet placed with such Free Bet Token is covering opposite selections of the same event, then any winnings generated by the Free Bet Token shall be cancelled.
Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one Free Bet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one Free Bet Token. Furthermore, if you place a system of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one Free Bet Token.
Unless otherwise specified, any bet placed shall first contribute to the eligibility requirements of a Free Bet Token, before contributing to the eligibility requirement of any other promotional offer.
A Free Bet Token can only be used on the sports products.
Any bet that satisfies the eligibility requirement to be awarded a Free Bet Token may not later be the subject to the Cash Out function which can be found here.
Any bet which has been cashed-out shall not contribute to any eligibility requirement to receive a Free Bet Token.
Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.
SecureBet Token
In order to use a SecureBet Token you must have at least the equivalent amount of the amount wagered through the SecureBet Token in your real money balance.
If you place bet, combining real money from your player account with a SecureBet Token, you will receive the amount of the real money bet back if such bet loses.
A SecureBet Token cannot be exchanged for real money or any other bonus.
A SecureBet Token may not be (i) combined with another Free Bet Token or SecureBet Token; or (ii) transferred by a player to another player.
A SecureBet Token must be used within 24 hours of being credited to the player account. Unused SecureBet Token will be removed from the player account after this period.
SecureBet Tokens do not count towards any wagering requirements.
SecureBet Token cannot be split. If you choose not to use the full amount of your SecureBet Token, the remaining amount will be forfeited by you. For example, if a £10 SecureBet Token issued for a £5 bet, then the unused £5 of the SecureBet Token shall be forfeited.
Any winnings received from a SecureBet Token will be credited to your player account and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.
Any stake back from a losing SecureBet Token will be credited to your account, and is available for cash out (withdrawal of funds from player account) in accordance with our Withdrawal policy.
SecureBet Token shall only be available for use on, sports, leagues, markets or events – all as stated in the specific Promotion Terms.
If a bet which contributed to the eligibility to receive a SecureBet Token has been cancelled, we shall remove such SecureBet Token from your player account.
• If you make a bet which contributes to your eligibility to receive a SecureBet Token and the bet placed with such SecureBet Token is covering opposite selections of the same event, then any winnings generated by the SecureBet Token shall be cancelled.
Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one SecureBet Token. For example, if you place three singles, as one bet, then such singles shall contribute to the eligibility requirement for only one SecureBet Token. Furthermore, if a you place a System of three doubles and one treble bet, these bets shall contribute to the eligibility requirement for only one SecureBet Token.
Unless otherwise specified, any bets placed shall first contribute to the eligibility requirements of a SecureBet Token, before contributing to the eligibility requirement of any other promotional offer.
A SecureBet Token can only be used on sports products.
Any bet that satisfies the eligibility requirement to be awarded a SecureBet Token may not later be subject to the Cash Out function which can be found here.
Any bet which has been cashed out shall not contribute to any eligibility requirement to receive a SecureBet Token.
Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a SecureBet Token, when such conditions are considered for lost bets only or for missed selections in an accumulator.
Karamba is committed to “CARE” – Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 00.00am CET. Please do not hesitate to contact the Karamba team. Just click on Contact Us.
